Zentrova Product Suite
Zentrova’s complete suite delivers speed, empathy, and actionable intelligence so you never sacrifice quality for scale
ZENTAI - AI-Powered Customer Support Assistant
KEY FEATURES
- Instant 24/7 responses to routine queries.
- Intelligent routing of complex issues to human agents.
- Continuous learning for personalized, up-to-date answers.
- Human oversight for empathy and accuracy.
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VALUE
- Reduces response times and support costs.
- Frees human agents for high-value interactions.
- Balances AI efficiency with human touch (75% of customers prefer human service).
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HOW IT WORKS
ZentAI handles routine queries instantly via your existing channels, escalates complex issues to humans, and reduces costs,delivering fast resolutions with empathy.
ZENTVOICE - 24/7 Human-Led Support Centre
KEY FEATURES
- 24/7 English-speaking agents (calls, chat, email).
- Multi-channel engagement with brand-aligned service.
- Empathy-driven support to boost loyalty (93% repeat purchase likelihood).
- Scalable and cost-effective vs. in-house teams.
- Quality assurance
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VALUE
- Resolves issues instantly, preventing lost sales (53% abandon without quick answers).
- Enhances brand reputation with always-on, human-centric support.
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HOW IT WORKS
Your customers get 24/7 support from brand-trained ZentVoice agents via phone/chat/email,resolving issues fast (preventing 53% purchase abandonment) while boosting satisfaction and retention, all without in-house costs.
ZENTLYTICS - Actionable Insights & Analytics
KEY FEATURES
- Analyzes calls, chats & emails
- Flags frustrated customers for immediate intervention
- Works with your existing CRM/support tools to detect sarcasm/context for seamless Integration
- Advanced analytics
- Omnichannel (chat, email, social)
- ✔︎ omni
- Shared success manager
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VALUE
- Reduce customer churn by addressing issues proactively
- Improve agent performance with real-time coaching
- Make data-driven decisions to enhance products/services
- Boost customer satisfaction and loyalty
- Transform negative experiences into positive recoveries