ANALYTICS
ZENTLYTICS:
Actionable Insights & Analytics
Zentlytics uses advanced AI to analyse every customer interaction across chat, email, and voice. It detects emotional cues, identifies at-risk customers, and provides real-time insights to help your team respond proactively and improve performance. With Zentlytics, your customer support becomes a strategic asset.
FEATURES
- AI-Driven Interaction Analysis- Automatically reviews all support conversations to uncover patterns and insights.
- Emotion & Sentiment Detection- Identifies frustration, confusion, or dissatisfaction in real time.
- Proactive Risk Alerts- Flags high-risk interactions and customers before issues escalate.
- Trend Tracking - Monitors recurring support issues to inform team training and product development.
- Seamless Integration - Easily connects with your existing CRM, helpdesk, or ticketing platforms.
BUSINESS BENEFITS
- Reduce Customer Churn- Retain more customers by intervening before negative experiences lead to drop-off.
- Improve Team Performance- Deliver targeted coaching using real data from actual interactions.
- Enhance Product Decisions- Turn frontline feedback into actionable improvements across your offering.
- Strengthen Customer Experience- Leverage insights to create more meaningful and effective support journeys.
OUR PROCESS
How It Works
01
Support Interactions
02
Zentlytics AI
03
Insights + Alerts
04
Team Action
01
Setup Your
Campaign
Name your Campaign and choose your country
02
Get a Tracking
Number
Get a unique Tracking Number where you can send calls
03
Add a Target
Line
Forward your calls to buyers or anywhere you’d like them to go
04
Launch Your
Campaign
Name your Campaign and choose your country
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