Career

Location: Ireland (remote-first)
Contract length: 6–12 months, with option to extend or convert to permanent
Rate: TBD

Why we need you
Zentrova’s flagship offering is a people-first call-centre service, amplified by AI voice/text bots and a Copilot-powered CRM layer. Some modules are fully built in-house; others are white-labelled from best-of-breed vendors. We need a product leader who can knit those pieces into one coherent experience, define customer use-cases that amaze mid-market clients, and steer engineering and partner teams to deliver.

What you’ll do

• Own the product vision and quarterly roadmap for three pillars: human call-centre tooling, Copilot CRM features and white-label analytics add-ons.
• Translate use-cases into clear backlogs—spend time with customers and our own agents to surface pain-points, then turn them into user stories that engineering and vendor partners can act on.
• Drive execution across mixed squads—internal engineers, data scientists, outsourced specialists and white-label vendors. Run discovery sessions, sprint planning and release reviews.
• Manage vendor relationships—hold white-label partners to SLAs, negotiate feature requests and ensure branding and UX stay “Zentrova”.
• Land Copilot CRM value fast—define prompt patterns, analytics hooks and workflow automations that let customers see ROI inside HubSpot, Dynamics or Salesforce.
• Measure what matters—set KPIs such as call-deflection rate, average handle time, CSAT uplift and time-to-value for new Copilot skills; track them in Looker / Power BI / SQL and report to leadership.

What you bring

• 5+ years’ product-management experience in B2B SaaS, with at least 2 years owning AI/ML or data-heavy features.
• Hands-on knowledge of CRM ecosystems—HubSpot, Salesforce, Dynamics 365—and familiarity with Copilot or similar generative-AI assistants.
• Proven track record of shipping features that combine in-house code and white-label components; comfortable navigating APIs, licensing terms and branding rules.
• Fluent in KPIs, cohort analysis and BI tooling; you let data drive decisions.
• Strong stakeholder skills—able to brief engineers one hour and persuade a partner CFO the next.
• Clear, concise communicator in English.

Nice-to-haves

• Contact-centre or CCaaS background (Twilio, Genesys, Amazon Connect) or voice analytics.
• Familiarity with GDPR and ISO 27001 environments.
• Working knowledge of prompt engineering for LLM chat or voice bots.

What we offer

• Autonomy to shape Zentrova’s core revenue engine.
• Remote-first culture with quarterly team off-sites in Dublin and a supportive, no-ego environment.
• Share-option top-up that grows with the business.
• Private health cover, enhanced pension, 25 days’ paid leave plus Irish public holidays.
• Annual learning budget for conferences, certifications and tools of your choice.

How to apply

Send your CV (PDF) to careers@zentrova.com. We reply to every applicant within five working days.