Terms of Service for Zentrova
Effective Date: [01/09/2024]
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of Zentrova’s services, including our call center, technical support, help desk, and virtual assistance services. By using our services, you agree to comply with these Terms.
2. Services Provided
Zentrova offers multilingual customer support solutions, including inbound and outbound call handling, technical support, and virtual assistance. The scope of services may vary based on the specific contract or service agreement.
3. User Obligations
- You agree to use our services only for lawful purposes.
- You must not attempt to disrupt or interfere with the proper functioning of our systems.
- You are responsible for maintaining the confidentiality of your account information and notifying us immediately of any unauthorized use.
4. Payment Terms
Service fees are outlined in your service agreement and must be paid according to the terms provided. Late payments may result in service suspension or termination.
5. Service Availability
We strive to ensure 24/7 availability for our services but cannot guarantee uninterrupted access due to maintenance, upgrades, or unforeseen circumstances.
6. Limitation of Liability
Zentrova will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, even if we were advised of the possibility of such damages.
7. Termination
We may terminate or suspend your access to our services if you breach these Terms. You may also terminate services at any time in accordance with the service agreement.
8. Changes to the Terms
Zentrova reserves the right to modify these Terms at any time. Continued use of the services after any changes indicates acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of EU, without regard to its conflict of law principles.
10. Contact Us
For any questions regarding these Terms, please contact us at support@zentrovasolutions.com.